Welcome to Shoal Group Ltd privacy and preferences. This area will inform you how we handle your data and enable you to manage it. We are keen to ensure we comply with GDPR but more than that, we want to ensure you receive helpful information that makes your job easier. In this section, you can view your GDPR privacy notice and update your preferences to tailor marketing updates to work for you. We hope it will answer all your questions and keep you in control. If you have any questions or suggestions please email us and we will do our best to help privacy@shoal-group.com.
Update Your Marketing Preferences & GDPR Rights
SWA uses your data to keep in touch, let you know about new products or services and update you with industry news. It’s important that you remain in control of the information that you receive from SWA so please take a moment to manage your direct marketing categories.
Email us at privacy@shoal-group.com to update your preferences.
Visiting swaonline.co.uk
SWA collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting.
Privacy Notice
Privacy Notice for Customer Contacts and Prospects
Shoal Group Ltd Customer Contacts & Prospects Privacy Notice R1.1
Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data controller
Abbey Mills, Charfield Road, Kingswood, Wotton-Under-Edge, Gloucestershire, GL12 8RL, UK
Tel: 01727 840 841
Email: privacy@shoal-group.com
We process your personal data for the following purposes:
Marketing of products & services to increase business to business sales. We only process personal data that you submit, such as full name, job title and contact details. We do not purchase external lists. Marketing is carried out under the legal basis of Legitimate Interest, you can opt-out of direct marketing at any time by following the instructions in the relevant communication.
Quotations and Order processing activities are carried out under the legal basis of contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business to business trading account for the order. Without processing the data we will be unable to fulfil your contract with us.
Telephone calls may be recorded to ensure you receive a high level of customer service. Calls are reviewed for quality, training and security purposes. Customer feedback is important to SWA, we use a customer review platform so you can have your say.
Sharing your personal data:
We will only use your data for the purposes stated, we may need to share it with suppliers & sub-contractors to meet your contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.
As part of the Dilpoma plc “Shoal Group Ltd” SWA may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
We use international marketing agencies to process direct marketing emails. Suitable safeguards are in place to ensure all third party processors meet the requirements laid down in the GDPR. Further information is available from the data controller on request.
How long do we store personal data:
If we are processing your data for the sole purpose of direct marketing (legal basis legitimate interest) we will store your data for a maximum of 48 months.
Where we have processed your data for business to business contractual reasons such as order fulfilment (legal basis contract) we will store your data for the duration of the customer trading relationship plus any time frame agreed contractually or required to meet our statutory requirements. Currently seven years.
Your personal data & your rights:
Processing under legal basis Legitimate Interest
You have the right to ask us not to process personal data for marketing purposes. You can email privacy@shoal-group.com detailing your wishes.
You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure or restriction of processing personal data.
You have the right to lodge a complaint with your local supervisory authority.
Processing under legal basis Contract
You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure of personal data.
You have the right to restriction of processing personal data.
You have the right to object to processing personal data.
You have the right to portability.
You have the right to lodge a complaint with your local supervisory authority.
If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01727 840 841.
Privacy Notice for Delivery Contacts
Shoal Group Ltd Delivery Contact Privacy Notice R1.1
Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data controller
Abbey Mills, Charfield Road, Kingswood, Wotton-Under-Edge, Gloucestershire, GL12 8RL, UK
Tel: 01727 840 841
Email: privacy@shoal-group.com
We process your personal data for the following purposes:
Order processing and goods delivery, carried out under the legal basis of Contract. We only process personal data submitted to us to facilitate delivery, such as; full name, company and contact details. We may need to pass data to recipients such as couriers and freight agents. Without processing the data we will be unable to fulfil contracts between our respective companies.
We will have received your data from the company named as the order point on the delivery note supplied with the goods you received. If you would like more specific information please contact us using the details above. Telephone calls may be recorded for training. Calls are reviewed for quality, training and security purposes.
Sharing your personal data:
We will only use your data for the purposes stated, we may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.
As part of the Dilpoma plc “Shoal Group Ltd” SWA may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
How long do we store personal data:
We will keep personal data for the duration of the purchasing company’s trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.
Your personal data & your rights:
Processing under legal basis Contract
You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure of personal data.
You have the right to restriction of processing personal data.
You have the right to portability.
You have the right to lodge a complaint with your local supervisory authority.
If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01727 840 841.
Privacy Notice for Suppliers
Shoal Group Ltd Supplier Privacy Notice R1.1
Shoal Group Ltd takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data controller
Abbey Mills, Charfield Road, Kingswood, Wotton-Under-Edge, Gloucestershire, GL12 8RL, UK
Tel: 01727 840 841
Email: privacy@shoal-group.com
We process your personal data for the following purposes:
Procurement processing activities are carried out under the legal basis of Contract. We only process personal data that you submit, such as full name, job title and contact details. We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business to business trading account for the order. Without processing the data we will be unable to fulfil contracts between our respective companies.
Telephone calls may be recorded for training. Calls are reviewed for quality, training and security purposes.
Sharing your personal data:
We will only use your data for the purposes stated, we may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.
As part of the Diploma plc “Shoal Group Ltd” SWA may share data within the group. In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
How long do we store personal data:
We will keep personal data for the duration of the companies trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.
Your personal data & your rights:
Processing under legal basis Contract
You have the right to make a data access request.
You have the right to rectification of personal data.
You have the right to erasure of personal data.
You have the right to restriction of processing personal data.
You have the right to object to processing personal data.
You have the right to portability.
You have the right to lodge a complaint with your local supervisory authority.
If you have any other questions relating to this privacy notice please contact the data controller at privacy@shoal-group.com or call 01727 840 841